FAQs

Each piece in the WMC is unique and has different recommendations as to how to care for your new addition. Specific care instructions will be included with your purchase. If you ever need any extra care advice, please feel free to email us at info@thewmcollection.com.

Always store it inside its dust bag in a cool dry place away from direct sunlight and humidity.If your handbags and leather goods come into contact with rain or water, dry it as soon as possible with a soft dry cloth.

Domestic

We ship all domestic orders via Australia Post which offers a 1-3 business days service. 

All orders within Australia are complimentary shipping.

All orders are shipped the following business day including after the weekend or a public holiday.

 

International

We ship all international orders via Australia Post with a tracking service.

We ultimately want you, our valued customer to be happy and more than satisfied with your beautifully crafted WMC piece. If for whatever reason you've changed your mind or something is not quite right, then please reach out.

In order for a return or exchange to be accepted, the product needs to be unused, unworn and in its original condition. 

Where provided, all original packaging is to accompany the returned product- including but not limited to boxes, dust bags, authenticity & care cards- must be included when returned. Items received that do not meet these standards, unfortunately, will be sent back to the customer at their own cost.

 

Ultimately we want you to be

100% happy so please reach out

if you have any questions at all:

info@thewmcollection.com.

  • Black Instagram Icon

Follow us on Instagram

© 2018 Coolhand Factory Pty Ltd • 323B Barrenjoey Road Newport, NSW 2095 • ACN 62 758 8318